knife.gr is part of the company Ecoexplorer based in Komotini, prefecture Rhodopi of Greece.
Our activity consists of the field of hospitality, service and marketing ecotourism equipment, clothing and footwear outdoor.
Stable company policy is to provide to consumers with the lowest prices utilizing technology and low operating costs as a shop e-commerce while maintaining the high quality and reliability offered by branded products.
Location of the e-shop (online store) is the city of Komotini where stands our physical store V15. The central warehouse and other essential support functions such as movement housed in privately owned buildings in the city of Komotini.
The company constantly invests in building infrastructure, computer systems, internal organization and a quality education for workers.
THE STORE V15
The store V15 is at the center of the city of Komotini, Irodotou 22 close to the building of OTE.
In a exhibition of 300 m2 on two levels has the biggest companies in the world of mountaineering and outdoor.
Designed from the outset to serve every need in the nature of activities and travel is an ideal test site and acquire knowledge.
It has a special place for information and presentations, and fully digital.
- Where’s My Stuff?
If you still haven’t received your goods by the stipulated delivery date, our customer service department will help you track your order. Please include "Track order no xxx" as the subject of your Email.
- Can I Arrange a Delivery Time?
knife.gr is unable to guarantee that your goods are delivered at a specific time.
If you think that you or anyone else will be unable to receive the goods, please contact our Customer Service Department
We will provide you with the delivery number so that you can personally arrange a delivery time with the courier company.
CUSTOMER SERVICE DEPARTMENT
At knife.gr we want to make sure your visit is as easy and comfortable as possible, but if you have any queries or would like to consult one of our technical experts, don’t hesitate to contact our customer service department. We will be glad to help.
Phone for international calls: +30 (25310) 85201
(Opening times: Mondays to Fridays from 09:00 to 14:00)
knife.gr collaborates with the national courier company of ELTA and its services of Porta-Porta (Door to Door) for the shipping of products in each point of Greece but also and the rest of the world.
Track Shipment (ELTA)
knife.gr also cooperates with ACS courier to provide quality services at competitive prices and better, more efficient and faster service to every customer.
Track Shipment (ACS)
- In Greece, for orders over 100 €
- In European Community, for orders over 700 €
- In the rest of World, for orders over 1.000 €
Note: This offer is not valid for packages which their weight exceeds 2 pounds.
Shipping cost is calculated automatically by the system, proportionally the destination and the weight of shipping.
Weight Table - Shipping Cost
knife.gr customers will benefit from the manufacturer’s guarantee.
Defects or imperfections due to the incorrect use or manipulation of goods, as well as the wear and tear produced by the normal use of a product, are not included in this guarantee.
Any decline in the function of a product, due to its design limitation, is also excluded from guarantee.
Our Customer Service Department is always willing to help you.
REFUNDS AND EXCHANGES
If for any reason you are not pleased with your order, you can return the unwanted product within the following 7 working days of the delivery date marked on the order.
Simply send back the product in perfect condition and in its original packaging, including all guarantees, labels and instructions of use.
Please contact our Customer Service department for the return address. Please remember that the customer pays shipping costs to return an item to our warehouse, but knife.gr pays shipping costs to send the exchanged item to the customer.
It is very important that returned product/s are posted in suitable wrapping to prevent damage. If a product does not arrive at our warehouse in its perfect state, due to inappropriate wrapping, the exchange/refund will not be accepted.
Returned DVDs or videos will not be accepted if they are not in their original wrapping.
Once the returned goods have been received at our warehouse and have their condition has been checked, knife.gr will accept the return and will proceed to process the corresponding exchange or refund, according to the form of payment used to place the order:
- If you paid for your order by credit card, the refund will be returned to the same credit card account.
- If you paid for you order by bank transfer, you will be asked to provide us with a bank account number so that we can process the refund.
Note: The amount will be refunded to your account within a period of 20 days, which will be calculated from the date the returned goods were received at our warehouse.
Bear in mind that if you paid by credit card, the refund will probably not be shown on your bank invoice until it is updated, the following month.
Bear in mind that knife.gr will not accept returns with unpaid postage. Before sending back a product, please contact our Customer Service Department